Terms & Conditions

Last updated August 19, 2026

1. Agreement

These Terms and Conditions ("Terms") govern your use of the KeaWay CoPilot mobile application ("App"), operated by Nexveris LLC, USA. These Terms apply to KeaWay, KeaNest, KeaCircle, KeaCloud web portals, and KeaCloud mobile applications. By using the Services, you agree to these Terms.

2. Intended Users

The Services are intended for:

• Licensed agencies providing senior homecare, adult day care, and medical / non-emergency transportation
• Their staff, contractors, and authorized users

The Services are not intended for direct patient self-diagnosis or emergency medical use.

3. Healthcare & Regulatory Status

Nexveris acts as:

• HIPAA Business Associate (where applicable)
• Service Provider / Processor under US State Privacy Laws
• Service Provider under Canadian PIPEDA

A Business Associate Agreement (BAA) may apply separately.

4. Account Responsibilities

Agencies must:

• Maintain secure credentials
• Restrict access to authorized workforce members
• Immediately report security incidents

5. Acceptable Use

You may NOT:

• Upload unlawful or fraudulent data
• Attempt system penetration
• Reverse engineer software
• Use platform for non-authorized medical data resale

6. Data Ownership

Agency owns client and agency data. Nexveris processes data only to deliver services, for security and compliance, and as required by law.

7. Service Availability

We target high availability but do not guarantee uninterrupted service.

8. Security Controls

• Encryption in transit and at rest
• Role-based access controls
• Audit logging
• Monitoring and intrusion detection

9. Confidentiality

Both parties agree to protect confidential and protected health information.

10. Limitation of Liability

Except where prohibited by law, Nexveris is not liable for indirect damages, loss of profits, or data loss caused by customer misuse.

11. Termination

We may suspend or terminate access for breach of Terms, security risks, or legal obligations.

12. Governing Law

• US customers: State of Pennsylvania
• Canadian customers: Province of Ontario